Refund policy

Return & Refund Policy

Last Updated: September 21, 2026

At Azus Attire, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, or defective product, we are here to help.

Please read the following Return & Refund Policy carefully before placing an order.

Website: www.azusattire.com
Email: Azusattire@gmail.com
Phone: +92 328 3563457
Address: No. 2, 2E7/1 Nazimabad Road, Karachi, Pakistan

1. Return Eligibility

You may request a return or exchange if:

You received the wrong product, size, or color.
The product arrived damaged or defective.
The product is materially different from what was ordered.
The product has a manufacturing defect.

To be eligible for a return, the product must generally:

Be unused and unworn.
Be in its original condition.
Have all original tags and labels attached.
Be returned in its original packaging where applicable.
Not have been washed, altered, damaged, stained, or otherwise used.

We reserve the right to reject a return if the product does not meet these conditions.

2. Return Request Period

Return or exchange requests must be submitted within 7 days of receiving your order.

Requests submitted after this period may not be accepted.

To request a return, contact us at:

Email: Azusattire@gmail.com
Phone/WhatsApp: +92 328 3563457

Please provide:

Order number
Customer name
Contact number
Reason for the return
Clear photos or video of the product, where applicable

For damaged or defective products, photographic or video evidence may be required before the return is approved.

3. Items That Cannot Be Returned

For hygiene and safety reasons, certain items may not be eligible for return or exchange, particularly if they have been worn, washed, altered, damaged, or used.

Customized, personalized, clearance, or final-sale items may also be non-returnable unless they arrive defective or incorrect.

4. Size Exchanges

If you ordered the wrong size, an exchange may be possible subject to product availability and our approval.

The product must be unused, unworn, unwashed, and have its original tags and packaging.

Any applicable return shipping or exchange delivery charges may be the customer's responsibility unless the incorrect size was sent by Azus Attire.

5. Wrong or Damaged Items

If you receive an incorrect or damaged item, please contact us as soon as possible after delivery.

We may ask you to provide photos or a short video showing:

The received product
Product tags/labels
Packaging
The defect or damage
Your order details

If the issue is verified as an error on our part, we may arrange a replacement, exchange, or refund as appropriate.

6. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using an applicable refund method available to us.

The time required for the refund to reach you may vary depending on the payment method, bank, payment provider, or other financial institution involved.

Shipping and delivery charges may be non-refundable unless the return is due to an error, defective product, or incorrect item supplied by Azus Attire.

7. Cash on Delivery Orders

For Cash on Delivery (COD) orders, refunds may be processed through an available refund method after the returned product has been received and approved.

We may request accurate bank account or other payment details where necessary to process the refund.

Azus Attire is not responsible for delays caused by incorrect payment details provided by the customer or by third-party financial institutions.

8. Return Shipping

If the return is due to:

A wrong product sent by Azus Attire
A defective product
A damaged product received in transit
Another verified error caused by Azus Attire

we may cover the applicable return shipping cost.

For returns or exchanges due to a customer's preference, incorrect size selection, change of mind, or similar reasons, the customer may be responsible for applicable shipping costs.

9. Exchange Policy

If you request an exchange, the replacement item will depend on stock availability.

If the requested replacement is unavailable, we may offer an alternative solution, such as another available product, store credit, or refund where applicable.

10. Sale and Promotional Items

Products purchased during sales, promotions, clearance events, or special offers may have different return or exchange conditions.

Any special return conditions applicable to a promotional offer will be communicated at the time of purchase.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Once an order has been processed, dispatched, or handed over to the courier, cancellation may no longer be possible. In such cases, the order may be subject to our applicable return procedure.

12. Refused or Undelivered Orders

If an order is refused by the customer or returned to us because the customer provided an incorrect or incomplete delivery address, was unavailable to receive the order, or otherwise failed to accept delivery, additional delivery or return charges may apply.

Repeated refused or undelivered orders may result in restrictions on future Cash on Delivery orders.

13. How to Start a Return

To start a return or exchange, contact us:

Azus Attire
Email: Azusattire@gmail.com
Phone/WhatsApp: +92 328 3563457
Website: www.azusattire.com
Address: No. 2, 2E7/1 Nazimabad Road, Karachi, Pakistan

Please include your order number and a clear explanation of the reason for your request.

Do not send a product back without first contacting us and receiving return instructions.

14. Inspection of Returned Products

All returned products are subject to inspection.

A return may be refused if the product:

Shows signs of wear or use
Has been washed
Has been altered
Is damaged after delivery due to customer handling
Has missing tags or labels
Is missing original packaging where required
Does not match the original order

15. Changes to This Policy

Azus Attire reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Azus Attire
Email: Azusattire@gmail.com
Phone: +92 328 3563457
Website: www.azusattire.com
Address: No. 2, 2E7/1 Nazimabad Road, Karachi, Pakistan