Shipping policy

Shipping Policy

Last Updated: September 21, 2026

At Azus Attire, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

Business Name: Azus Attire
Website: www.azusattire.com
Email: Azusattire@gmail.com
Phone: +92 328 3563457
Address: No. 2, 2E7/1 Nazimabad Road, Karachi, Pakistan

1. Shipping Coverage

Azus Attire currently delivers orders within Pakistan.

We may expand our delivery coverage to additional locations in the future. Any changes will be reflected on our website.

2. Order Processing Time

Orders are generally processed within 1–3 business days after the order is confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During sales, promotions, new product launches, or periods of unusually high order volume, processing may take longer than usual.

3. Delivery Time

After dispatch, orders are generally delivered within approximately:

2–5 business days

Delivery times are estimates and may vary depending on the destination, courier service, weather, public holidays, and other circumstances beyond our reasonable control.

Remote areas may require additional delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated to the customer before order confirmation.

From time to time, Azus Attire may offer:

Free delivery promotions
Discounted shipping
Special shipping offers
Location-based delivery promotions

Any applicable shipping promotion will be subject to its stated terms and conditions.

5. Courier Services

We may use third-party courier and logistics companies to deliver orders.

Once an order has been handed over to the courier, delivery is subject to the courier's operational procedures and service conditions.

Courier partners may contact you using the phone number provided with your order to arrange or confirm delivery.

6. Tracking Your Order

Where tracking is available, we may provide you with a tracking number or delivery update through email, SMS, WhatsApp, or another available communication method.

You may use the tracking information provided by the applicable courier to monitor your shipment.

Tracking information may take some time to become active after the order has been dispatched.

7. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

Full name
Phone number
House/building number
Street/road name
Area/locality
City
Any relevant delivery instructions

Azus Attire is not responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or outdated information provided by the customer.

8. Failed Delivery Attempts

If the courier is unable to deliver your order because:

The customer is unavailable
The phone number cannot be reached
The delivery address is incorrect or incomplete
The customer refuses or fails to receive the parcel
The courier is unable to contact the recipient

the courier may make additional delivery attempts or return the parcel to Azus Attire.

Additional delivery or return charges may apply in certain circumstances.

9. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders within Pakistan.

For COD orders, payment must be made to the courier at the time of delivery.

Customers should ensure that they are available to receive the parcel and have the required payment amount ready.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD purchases.

10. Delays

Although we work to dispatch and deliver orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control, including:

Severe weather
Public holidays
Courier operational issues
Road closures
Natural disasters
High order volumes
Security or law-and-order situations
Incorrect delivery information
Other unforeseen circumstances

In such situations, we will make reasonable efforts to assist you and provide available updates.

11. Damaged Packages

If your package appears visibly damaged when delivered, please contact Azus Attire as soon as possible.

We may request photographs or videos of:

The package
Shipping label
Product packaging
Damaged product

Please retain the original packaging until the issue has been reviewed.

Any claim relating to a damaged product may also be subject to our Return & Refund Policy.

12. Missing or Lost Orders

If your order has been marked as delivered but you have not received it, please contact us as soon as possible.

We may coordinate with the courier company to investigate the shipment.

Resolution times may depend on the courier's investigation process.

13. Order Changes After Dispatch

Once an order has been dispatched, we may not be able to change the delivery address, products, or other order details.

If you need to make a change, contact us as soon as possible before the order is dispatched.

14. Multiple Products in One Order

Where possible, products from the same order will be shipped together.

However, depending on product availability, warehouse processing, or operational requirements, an order may occasionally be shipped in multiple packages.

If this occurs, you may receive separate delivery updates or tracking information.

15. International Shipping

At present, Azus Attire does not guarantee international shipping availability.

If international shipping becomes available, applicable shipping charges, delivery times, customs duties, taxes, and other requirements will be communicated before the order is confirmed.

16. Customs, Duties and Taxes

For international orders, where available, the customer may be responsible for applicable customs duties, taxes, import charges, or other fees imposed by the destination country.

Azus Attire does not control these charges and cannot guarantee the amount or timing of any customs assessment.

17. Contact Us

If you have questions about your order or shipping, please contact us:

Azus Attire
Email: Azusattire@gmail.com
Phone/WhatsApp: +92 328 3563457
Website: www.azusattire.com
Address: No. 2, 2E7/1 Nazimabad Road, Karachi, Pakistan

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.

18. Changes to This Shipping Policy

Azus Attire may update this Shipping Policy from time to time to reflect changes in our shipping services, courier arrangements, business operations, or applicable requirements.

Any changes will be posted on this page with an updated "Last Updated" date.